Shipping policy

Shipping and delivery

Everything below applies to orders placed on this site. If your situation is not covered here, call us. We would rather talk it through than have you guess.

Processing times

Accessories and parts are typically processed within 1 to 4 business days.
Flat pack kits are generally processed within 1 to 2 weeks.
Items with a longer lead time say so on the product listing.
Custom and made to order items take longer. We give you the timeframe before you commit.

How flat pack kits are delivered

Kits ship Australia wide, flat packed in a securely packaged crate, to your nearest freight depot for collection. Kits are not delivered to your door. We call you when the crate is ready to collect, and a ute or trailer is handy on pickup day.

Flat pack kit freight

Flat $350 depot delivery to any capital city depot, added automatically at checkout. Melbourne, Sydney, Brisbane, Adelaide, Perth, Hobart, Canberra and Darwin all sit inside that rate.

Regional and rural addresses cost more to reach, so a freight surcharge can apply on those. If yours is one of them we call you with the exact figure before your kit is cut or dispatched. You then choose: pay the surcharge, redirect the kit to a depot that suits you better, or cancel for a full refund. We do not add freight to an order after the fact without speaking to you first.

Accessories and parts

Freight on accessories and parts is calculated at checkout from preset rates, based on the item and your delivery address. You see the full cost before you pay. Some larger items, such as solar panels and bulky gear, carry their own preset rate. Whatever it is, it shows at checkout.

Adding accessories to a kit order

Combining accessories with a kit order can reduce your total freight, because the crate and the accessories travel together. If you are planning a bigger order, call or message us first and we will work out the best rate for your build.

Custom drawer systems and made to order builds

Custom drawer systems follow the design and lead time shown in your accepted quote, not the processing times above. The production estimate starts once we have your deposit and everything we need to finish the design. Manufacture does not start until you approve the final dimensioned drawing and we release the job to production. Freight timing is a carrier estimate and sits on top of the manufacturing lead time.

If we arrange freight, the goods stay our responsibility until they reach the agreed address. If you arrange your own carrier, responsibility for transit passes when we hand the goods over, except where the problem was caused by our packaging or handling.

Completed orders waiting for collection are stored free for 14 calendar days after we tell you they are ready. Any storage fee after that is disclosed in your quote or agreed with you before it starts.

The full terms for these orders are in our Unwind DRS Custom Order Terms.

Workshop pickup, Brooklyn VIC

Local to Melbourne? Choose pickup at checkout and collect from our Brooklyn workshop. Call or text Karim on 0417 362 209 to arrange a time, and allow the processing times above before you come in. You are welcome to look at the builds in progress while you are here.

International orders

We ship worldwide on request, but international freight is quoted case by case rather than calculated at checkout. Contact us before you order and we will price it for your address. International orders may attract customs duties and taxes on arrival, which are the responsibility of the recipient.

Tracking

Once your order ships you get a confirmation email with tracking details, so you can follow its status and estimated delivery date. For depot deliveries, you also get a call when the crate is ready to collect.

Delays

We aim to meet the timeframes above. Weather, carrier backlogs and supplier delays occasionally get in the way. If something is going to be late we tell you, and we keep you posted until it lands.

Incorrect or incomplete addresses

Please check your delivery address before you pay. We are not responsible for parcels delivered to an incorrect or incomplete address supplied at checkout. If you spot a mistake, call us straight away and we will change it if the order has not shipped.

Failed delivery attempts and uncollected consignments

If a parcel comes back to us after repeated failed delivery attempts, or a depot consignment is returned uncollected, additional freight is payable to send it out again.

Damaged, lost or stolen

Please inspect your order when it arrives. If anything arrives damaged, contact us as soon as you reasonably can, with photos where you have them, so we can evaluate it and make it right. Photographing the packaging and the product before assembly helps us deal with the carrier. If a parcel is lost or stolen, contact us promptly and we will help locate it or arrange a replacement where needed.

Telling us early helps, but it is not a deadline on your rights. For faults, returns and refunds, see our refund policy. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.