Shipping policy

**Shipping Policy:**

Thank you for choosing Unwind Designs! Here's our shipping policy to ensure a smooth and transparent shopping experience:

1. **Processing Time:**
- Orders are typically processed within 1-4 business days.
- Flat packs are generally processed within 1-2 weeks.

Items with longer processing times are clearly stated on product listings.
- Custom or personalised items may require additional processing time.

2. **Shipping Methods:**
- We offer standard and expedited shipping options.
- Shipping costs and delivery times vary based on your location and the selected shipping method.

3. **Shipping Rates:**
- Shipping rates are calculated by sending us a request for a quote. Some smaller items have pre set shipping rates calculated at checkout. If you are unsure please send us a message. If you check out without requesting a shipping quote, you will be invoiced for the relevant shipping price dependent on the items you purchase. 


4. **International Shipping:**
- We ship internationally, and rates are determined by contacting us for a personalised quote.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

5. **Order Tracking:**
- Once your order ships, you will receive a confirmation email with tracking information.
- Tracking details allow you to monitor the status and estimated delivery date of your package.

6. **Shipping Delays:**
- While we strive to meet estimated delivery times, unforeseen circumstances may cause delays.
- We will keep you informed of any significant delays and work to resolve issues promptly.

7. **Incomplete or Incorrect Addresses:**
- Please ensure your shipping address is accurate and complete.
- We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

8. **Lost or Stolen Packages:**
- If your package is lost or stolen, please contact us promptly. We will assist in locating the package or processing a replacement if necessary.

9. **Returns Due to Failed Delivery Attempts:**
- If a package is returned due to multiple failed delivery attempts, additional shipping charges may apply for reshipment.

10. **Contact Information:**
- For any shipping-related inquiries, please contact our customer service at info@unwinddesigns.com.au or 0417362209.

By placing an order with Unwind Designs you agree to the terms outlined in this shipping policy. We appreciate your trust and are dedicated to providing you with a positive shopping experience.