Unwind DRS Custom Order Terms

These terms apply to custom drawer systems designed, manufactured, assembled, supplied or installed by Unwind Designs.

They apply to your custom drawer order ahead of our general website terms. Where the two conflict, these terms win for the custom drawer part of your order.

1. Who we are

In these terms, Unwind, we, us and our mean:

Unwind Designs Pty Ltd
ACN 687 668 168
ABN 33 687 668 168
Unit 1, 46 Export Drive
Brooklyn VIC 3012
Australia
info@unwinddesigns.com.au
0417 362 209

You and your mean the person or business named in the Quote.

2. The documents that make up your order

Your order is made up of the documents below. Where two of them conflict, the one higher in this list wins:

1. any written variation accepted by both you and Unwind;
2. the final drawing revision you approve, for dimensions and layout;
3. the accepted Quote, for product scope, supply method, price and timing;
4. these DRS Custom Order Terms; and
5. our general website terms, only where they do not conflict with anything above.

A website estimate, configurator preview, render, conversation or earlier drawing does not override the accepted Quote or the final approved drawing unless it is written into a variation.

You accept the order when you pay the deposit, or when you otherwise accept the Quote in writing. The version of these terms named in your Quote keeps applying to that order. Later changes to this page do not change an order you have already accepted, unless we both agree in writing.

3. Configurator estimates and firm Quotes

The configurator on our website gives an indicative estimate based on the choices and sizes you enter. It is not a firm Quote, and nothing is payable when you submit an enquiry.

We prepare the firm Quote from your configuration, the expected material use, hardware, supply method, freight and anything else you have told us you need. The Quote will show:

• the system being supplied;
• the major inclusions and exclusions;
• the supply method;
• the total price and how GST is treated;
• the deposit and the balance;
• the design commencement amount included in the deposit;
• the date the Quote expires; and
• the estimated lead time.

If the firm Quote differs from the configurator estimate, we will show you the difference and explain the main reason before you accept it.

Unless the Quote says otherwise, prices are in Australian dollars and include GST.

4. Deposit, design commencement and balance

The deposit shown in the Quote is due when you accept the order. Unless your Quote says otherwise, it is 40% of the project total.

The deposit does two things:

• it authorises us to start final design work; and
• it reserves your build slot.

The Quote will name the design commencement amount included in the deposit. The rest of the deposit is a part payment toward materials and manufacture.

Paying the deposit does not approve a drawing, and it does not authorise cutting.

Unless the Quote sets out another arrangement, the balance is due:

• before a flat pack or pre-assembled system is collected or dispatched; or
• before a vehicle with an installed system is released from our workshop.

We may pause design, purchasing, manufacture, dispatch or release while an amount is overdue. We will tell you first and give you a reasonable chance to fix the payment.

5. Final design and included revisions

Once we have the deposit and the information we need, we prepare the final design and the dimensioned drawing.

The Quote states how many customer revision rounds are included. A revision round means one consolidated set of comments given to us at the same time.

We correct our own drafting errors at our cost. They are never counted as one of your revision rounds. We may quote an additional design fee where you:

• ask for more revision rounds than the Quote includes;
• change the layout, vehicle, appliance, material, hardware or supply method;
• give us new information after design has started; or
• ask us to redesign something that already matched the accepted Quote.

We will explain any additional fee and get your written approval before we do that work.

6. Measurements and vehicle information

How well a custom system fits depends on the accuracy of the information behind it. Tell us about anything that could affect the design, including:

• vehicle make, model, year and body variation;
• trim, floor coverings and wheel arch finishes;
• seats, cargo barriers and existing mounting points;
• wiring, plumbing, tanks and hidden services;
• previous repairs, body changes or accident damage;
• other cabinetry or accessories already in the vehicle;
• fridge or appliance make and exact model; and
• any opening, access or load requirement that matters to you.

If you give us measurements, scans, templates or appliance details, we may rely on them. We are not responsible for a fit problem to the extent it was caused by information that was wrong, incomplete, or changed after approval, and that we could not reasonably have picked up.

If we measure your vehicle ourselves, our design is based on the condition and contents of the vehicle at that time. Tell us if anything changes before manufacture or installation.

Nothing in this clause shifts responsibility for measurements we took ourselves, or for a problem we should reasonably have identified while doing the work you engaged us for.

7. Drawing approval and production release

We give you a dimensioned drawing identified by a drawing number and a revision.

Before you approve it, check:

• vehicle and body details;
• overall width, depth and height;
• bay and drawer arrangement;
• door, hatch and appliance clearances;
• fridge or appliance model;
• access openings;
• material and face finish; and
• supply method.

Your approval authorises us to manufacture that drawing revision. It is still subject to our own validation and production release.

We do not manufacture from an unapproved drawing, and we do not release a job just because a deposit has been paid. If our validation turns up a problem after your approval, we stop, explain it, and issue a corrected drawing for approval where the change affects dimensions, function, scope, price or appearance.

8. Changes after approval

A change asked for after drawing approval may mean redesign, new materials, new hardware, rescheduling or remanufacture.

Before we do changed work, we give you a written variation setting out the change, the price effect and the timing effect. The variation only applies once you accept it in writing.

If you do not accept the variation, we carry on with the order you already approved where that is reasonably possible. If your change makes that impossible, the cancellation clause applies.

We do not charge you for a variation needed only to correct our error, or to meet an obligation we already owed you.

9. If you cancel

You can cancel by emailing us and naming the Quote.

Because the system is designed and made for your specific order, we may deduct the following from what you have already paid, to the extent the amounts are actual, reasonable, and connected to your cancellation:

• design work completed, up to the design commencement amount named in the Quote;
• payment or administration costs that were disclosed before you paid and that we cannot recover;
• custom or non-returnable materials and hardware already ordered;
• manufacturing work already completed;
• third party cancellation or restocking charges; and
• other reasonable loss caused by the cancellation.

We take reasonable steps to reduce that loss, including cancelling what can be cancelled and checking whether materials can be reused. We will not charge twice for the same cost, and we will not keep more than our reasonable loss.

We give you an itemised cancellation calculation and refund any remaining amount that is not in dispute within 10 business days. A dispute about one amount does not let either of us hold back a different amount that nobody is disputing.

This clause covers change of mind. It does not limit any right you have to cancel, reject goods, or get another remedy under the Australian Consumer Law.

10. If Unwind cancels

We may cancel before manufacture where we cannot safely or lawfully do the work described, where essential information is not available, or where an unexpected design constraint makes the agreed result impractical.

We will explain the problem first and offer a reasonable alternative if there is one. If we cannot agree on an alternative, we refund what you paid for goods or services we have not supplied. This does not limit any other right or remedy you have under law.

11. Lead times and delays

The lead time in the Quote is an estimate unless we have expressly said a date is guaranteed. It starts once we have:

• the deposit;
• the information needed for design;
• any vehicle access we need; and
• any customer supplied appliance, or the confirmed appliance model the design depends on.

Changes, late information, missed appointments or delayed approvals can move the estimated completion date.

Things outside our reasonable control can also cause delay, including supplier shortages, carrier delays, equipment failure, emergency closure, and events that stop the workshop operating safely. We will tell you about a material delay, explain the revised timing, and take reasonable steps to reduce it.

If a delay becomes substantial and we cannot agree on a reasonable revised date, either of us may cancel the part of the order that has not been performed. We refund what you paid for that unperformed part, less completed design, completed custom work, and non-recoverable custom materials that you choose to take or that cannot reasonably be reused. Your Australian Consumer Law rights still apply.

12. Materials, finish and manufacturing tolerances

Plywood, timber and coated finishes vary naturally in colour, grain and pattern. Samples, renders and screen colours are guides. A reasonable natural or batch variation is not by itself a defect.

The finished system still has to match the description you accepted, the design you approved, and the level of quality a reasonable customer would expect.

Dimensions may vary within the manufacturing tolerance named in the Quote or the approved drawing. A tolerance does not excuse a result that stops the product fitting, operating, or doing what it was agreed to do.

We will not substitute a material, finish or major hardware item without your approval where the substitution materially changes appearance, function, durability, price or lead time.

13. Supply methods

We use these four words to mean four different things. Your Quote names which one applies.

Supply method	What you get
Flat pack	Panels, hardware and instructions, for you to assemble and install
Pre-assembled collection	Assembled by us before collection, not permanently installed unless the Quote says so
Test fit	A physical fit check only. Not permanent mounting, not engineering certification, not legal approval
Installed	Permanently fitted by us, to the scope named in the Quote

13.1 Flat pack

A flat pack order includes the panels, hardware and instructions listed in the Quote. Assembly, installation and attachment to the vehicle are yours unless the Quote includes those services.

Follow the supplied instructions, use the specified fixings, and stop if a part does not match the drawing or the vehicle. Talk to us before cutting, drilling or modifying anything. We are not responsible for damage to the extent it was caused by incorrect assembly, unsuitable substitute fixings, unauthorised modification, or an installation that did not follow the instructions we supplied.

13.2 Pre-assembled collection

A pre-assembled system is put together by us before you collect it. It is not permanently installed, and it is not certified for vehicle use, unless installation is listed in the Quote.

A test fit checks physical fit in the vehicle presented. It does not include permanent attachment, load certification, engineering certification, or any assessment of your vehicle's legal payload, unless the Quote expressly includes that work.

13.3 Installed by Unwind

Installed work covers only the installation scope listed in the Quote. We provide that service with due care and skill.

You must tell us about hidden wiring, plumbing, tanks, repairs or anything else that could affect safe installation. We will tell you if unexpected conditions need a variation or stop us working safely.

Electrical, gas, plumbing, structural certification and engineering services are excluded unless they are expressly listed. Work that legally needs a licence or registration will be done or certified by someone properly authorised.

14. Safe use and vehicle compliance

You stay responsible for your vehicle's legal loading, axle loads, gross vehicle mass and safe operation, unless the Quote expressly includes an engineering or compliance service.

We stay responsible for the installation service we provide and for any legal obligation that attaches to that work.

Use the system for what it was designed to do. Observe any stated drawer, slide, deck and anchor load limits. Keep drawers and moving parts secured while driving. Do not use a panel as a seat, a step or a sleeping platform unless it was designed and identified for that.

Damage caused by overloading, collision, misuse, poor maintenance, unauthorised modification, or an installation not done to the required instructions may not be a product defect. We assess each issue on its facts, and your legal rights are not excluded.

15. Collection, delivery and freight

We tell you when your order is ready.

If we arrange freight, the goods stay our responsibility until they are delivered to the agreed address, subject to the law. If you arrange your own carrier, responsibility for transit passes when the goods are handed to that carrier, except where a problem was caused by our packaging, our handling, or our breach.

Check the packages and the product as soon as you reasonably can. If there is visible freight damage, photograph the packaging and the product before assembly and contact us promptly. Telling us within 48 hours helps us deal with the carrier, but missing that window does not remove any right that cannot legally be excluded.

Extra freight or redelivery costs reasonably caused by an incorrect address, an unavailable receiver, or a change you asked for may be charged to you after we explain the cost.

16. Collection delays and uncollected goods

Unless the Quote says otherwise, we store a completed collection order free of charge for 14 calendar days after we tell you it is ready.

After that, a reasonable storage fee may apply, but only where the amount was disclosed in the Quote or agreed before it starts. We give you notice before charging it.

If goods stay uncollected, we will only deal with them after giving the notices and following the process required by the uncollected goods law that applies. Any lawful sale proceeds go to outstanding amounts and reasonable storage or sale costs, and anything left over is handled as the law requires.

17. Problems, remedies and the Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Goods must be of acceptable quality, match their description, and be fit for any purpose we agreed. Services must be provided with due care and skill, be fit for any agreed purpose, and be supplied within a reasonable time where no time was agreed.

If something is wrong, contact us with your Quote ID, a description, and photographs where they help. We assess the issue and give you the remedy the law requires. Depending on the circumstances that may be repair, replacement, refund, re-supply of a service, or compensation for reasonably foreseeable loss.

Our change of mind exclusions, your drawing approval, any inspection request, and any additional warranty we give you do not take these rights away.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

18. Change of mind returns

Custom made and personalised products are not eligible for change of mind returns, because they are made to the configuration you accepted.

That does not apply where the Australian Consumer Law or another law gives you a right to reject the goods, cancel the service, or get another remedy.

19. Design and manufacturing intellectual property

When you have paid in full, you own the physical products we supplied to you.

Unwind keeps ownership of its underlying designs, CAD models, parametric rules, software, cut files, DXF files, manufacturing methods, templates and production documentation.

Assembly or installation instructions supplied with your order may be used to assemble, install, use and maintain that product. They may not be used to manufacture copies for sale, to run a competing manufacturing service, or to distribute our production files, without our written permission.

None of this stops you selling the physical product, or the vehicle it is fitted to.

20. Your information, vehicle data and photographs

We use your contact, vehicle, measurement and configuration information to prepare the Quote, and to design, manufacture, supply and support your order. We handle personal information according to our Privacy Policy and the law.

We may keep de-identified design and production data to improve our products and our design rules. We will not publish identifiable photographs of you, your vehicle registration, your personal belongings or your build without your permission, unless the law requires it.

Marketing consent is separate from accepting these terms, and it is never a condition of getting a quote.

21. Responsibility for loss

Each of us is responsible for loss to the extent it was caused by that party's breach, negligence or unlawful conduct.

To the extent the law allows, neither of us is responsible for indirect or consequential loss that was not reasonably foreseeable when the order was accepted.

Nothing in this clause limits liability for personal injury, damage caused by negligence, fraud, wilful misconduct, breach of a consumer guarantee, or any liability that cannot legally be limited.

22. Sorting out a problem

If you have a concern, email us first at info@unwinddesigns.com.au and include your Quote ID. We aim to respond within five business days and to work through it with you in good faith.

If we cannot sort it out directly, either of us can seek help from Consumer Affairs Victoria, the ACCC where appropriate, VCAT, or a court with jurisdiction.

These terms are governed by the laws applying in Victoria, Australia. Nothing in this clause removes a right to bring a claim somewhere else where the law allows it.

23. General

If part of these terms is invalid or unenforceable, the rest keeps applying where it can operate on its own.

A delay in enforcing a right does not waive that right.

Notices about your order can be sent to the email addresses used for the Quote. Tell us promptly if your contact details change.

We may transfer your order to a business that acquires Unwind Designs, but only where doing so does not reduce your rights. You may not transfer a custom order to someone else without our written agreement, which we will not unreasonably withhold where the design and the commercial risk do not change.